Financial Wellbeing Advisor
2 days ago
E.ON Next is a forward-thinking energy company that's passionate about creating a sustainable future, now. We're always looking for talented individuals who share our vision and values.
We're currently seeking an Affordability and Vulnerability Specialist to join our customer operations team. As an expert in this field, you'll be working closely with our customers to provide them with the best possible service and support.
As an Affordability and Vulnerability Specialist, you'll be responsible for:
- Speaking to our customers throughout inbound and outbound telephony as our main form of communication and via email
- Supporting our customers using third parties such as Paylink, National Debt Line and more
- Working with our team to support the most vulnerable customers in our business
- Ensuring that our customers receive the best possible outcome in terms of affordability and vulnerability
Requirements
- Able to communicate effectively with customers in a clear and concise manner
- Possess a strong understanding of debt and vulnerability issues
- Resilient and able to work under pressure
- Good English skills, both written and verbal
- A committed team player
- Ability to think on your feet in a fast-paced environment
- Confident in making important decisions
- Drive to identify and implement change
- Commitment to provide an outstanding customer journey
What We Offer
- A competitive salary of £24,195 - £26,010 per annum dependent on experience
- 26 days holiday plus bank holidays AND a guarantee of your birthday off
- Access to a variety of market leading flexible benefits
- A generous pension scheme
- Weekly socials where we get together as a family to wind down
- Trust – You're responsible for your customer experiences and your own development
- Flexible hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder
- Location - Nottingham
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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