Station Operations Manager
4 weeks ago
Key Responsibilities:
As a Station Supervisor, your role will be at the heart of our station operations. You will lead and inspire your team to deliver outstanding customer service and ensure the safety of all passengers and staff.
Your Key Tasks:
- Proactively assist customers, provide real-time information, and ensure their journey is smooth and enjoyable.
- Oversee the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely.
- Maintain a clean, safe, and welcoming environment throughout the station.
- Provide strong visibility and support, ensuring customer security and resolving any issues swiftly.
Requirements:
- Passionate about customer service and committed to delivering an exceptional experience for our customers.
- Confident leader with the ability to motivate a team to perform at their best.
- Quick decision-maker who stays calm under pressure, especially in challenging situations.
- Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances.
- Detail-oriented, following strict safety and operational procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- A dynamic and supportive team environment.
- Flexible working arrangements to suit your needs.
About Us:
GWR is a leading transport operator with a commitment to delivering excellent customer service and ensuring the safety of our passengers and staff. We are proud to be part of the FirstGroup family and offer a range of exciting career opportunities.
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