Field Service Coordinator
4 weeks ago
We are seeking a highly skilled and enthusiastic Field Service Coordinator to join our team at nGeneration. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and support.
The ideal candidate will have previous experience working in an administrative role and possess excellent customer service skills. You will be responsible for diagnosing and solving IT issues, escalating them to our field service engineers, and keeping customers updated throughout the process.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, or in-person
- Diagnose and resolve IT issues in a timely and efficient manner
- Escalate complex issues to our field service engineers
- Communicate effectively with customers, providing regular updates on the status of their issues
- Work collaboratively with our field service team to ensure seamless service delivery
Requirements:
- Previous experience working in an administrative role
- Excellent customer service skills and ability to communicate effectively
- Strong problem-solving skills and ability to work under pressure
- Proficiency in software such as Google Maps, Word, Outlook, and Excel
- Ability to work autonomously and prioritize tasks effectively
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive training and support
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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