Field Service Coordinator

3 weeks ago


Tipton, Sandwell, United Kingdom nGeneration Full time
nGeneration Job Opportunity

We are seeking a highly skilled and enthusiastic Field Service Coordinator to join our team. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and support.

Key Responsibilities:
  • Diagnose and resolve IT issues or escalate them to our field service engineers, ensuring timely and accurate communication with customers.
  • Utilize software such as Google Maps, Word, Outlook, and Excel to manage logistics and scheduling.
  • Develop strong relationships with customers, providing a friendly and helpful demeanor in a pressurized environment.
  • Quickly resolve scheduling and SLA conflicts, prioritizing workload and acting on own initiative.
  • Collaborate with peers to maintain a professional and polite communication style.
Requirements:
  • Experience working with software such as Google Maps, Word, Outlook, and Excel.
  • Excellent customer service skills, with the ability to communicate accurately and in a timely manner.
  • Strong organizational abilities, with experience of working in a pressurized environment.
  • Ability to work autonomously, prioritizing own workload and acting on own initiative.
  • Good understanding of UK geography.
Benefits:
  • Comprehensive training opportunities to enhance skills and knowledge.
  • Company events and team parties to foster a vibrant and collaborative work culture.
  • Long service awards to recognize employee dedication.


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