Student Accommodation Strategist for Oxford Universities
1 month ago
As a Student Accommodation Strategist for Oxford Universities, you will play a key role in enhancing the student experience by driving the growth and improvement of our collegiate accommodation service. This is an exciting opportunity to shape a brand-new service that supports graduate students in finding suitable accommodation within the University and across all colleges.
About the RoleThe Collegiate Accommodation Service Manager has been established to cater to the needs of graduate students seeking accommodation beyond their own college. As a seasoned professional with a deep understanding of student accommodation challenges, you will collaborate with Accommodation Managers in colleges and the Graduate Accommodation Service in Estates to ensure seamless support for students.
You will be responsible for reporting on the performance of the service and proposing innovative ideas for growth and enhancement to college and University committees.
Key Responsibilities- Develop and implement strategies to improve student satisfaction and retention rates through enhanced accommodation services
- Collaborate with stakeholders to establish robust standards and KPIs for measuring service performance
- Engage multiple stakeholders to develop strong working relationships and drive collaboration towards shared goals
- Design and deliver training programs to equip staff with the necessary skills and knowledge to provide exceptional customer service
- Contribute to the development of policies and procedures that promote a culture of continuous improvement and customer-centricity
To succeed in this role, you will need:
- A thorough understanding of student accommodation, including insight into the challenges faced by students
- Motivation to pick up the service in its pilot stages and drive growth in line with the needs of the University and its colleges
- The ability to engage multiple stakeholders and develop strong working relationships
- A desire to work within and promote a culture of customer service and continuous improvement
This role offers a range of benefits, including:
- A competitive salary: £55,000 - £65,000 per annum (dependent on experience)
- Opportunities for professional development and career progression
- A comprehensive range of employee benefits, including hybrid working arrangements, 30 days' annual leave, and access to a vibrant community with social groups and sports clubs
- A supportive childcare service for working parents and guardians
- Generous family leave for pregnancy, adoption, paternity, and shared parental leave
If you are a motivated and experienced professional with a passion for improving student experiences, we encourage you to submit your application, which should include a covering letter, curriculum vitae, and contact details of two referees.
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