Culinary Operations Manager

4 weeks ago

Chichester, West Sussex, United Kingdom Thomas Franks Ltd Full time
About the Role

We are seeking an experienced and skilled Culinary Operations Manager to join our team at Thomas Franks Ltd. As a key member of our operations team, you will be responsible for leading the catering team in delivering exceptional food standards and customer service.

Key Responsibilities
  • Lead the catering team in food production and service, ensuring high-quality standards are met.
  • Liaise with clients to deliver agreed objectives and goals, including budget management and financial reporting.
  • Develop and implement the members and staff dining and hospitality facilities, ensuring quality of food and level of customer service.
  • Prepare and comment on monthly and annual Profit & Loss Operating Statements.
  • Develop each area of the catering offer in line with client expectations and budgetary constraints.
  • Assist in the process of change in the departments, setting standards and motivating staff to deliver them.
  • Liaise with members and clients via customer interaction and relevant member forums to ensure their requirements are met.
  • Deliver the Food Services operations as directed by the Operations Manager, including members/staff dining and internal/external hospitality.
  • Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
  • Provide excellent food and customer service, responding quickly and proactively to customers' needs.
  • Develop the food offer in line with current market trends and Thomas Franks company values.
  • Ensure age-appropriate food is available in all locations, adhering to special dietary requirements.
  • Establish and maintain open, collaborative relationships with all departments, ensuring all members of your team do the same.
  • Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures.
  • Maintain and develop service standards in all dining areas, including cleanliness and presentation.
  • Have full knowledge of the Clients Safeguarding, Health & Safety, Fire, and Accident and reporting procedures.
  • Carry out effective induction, review, and development plans for staff within the areas managed, maintaining appropriate records.
  • Support any rehabilitation activity as required by the centre, in support of open days and centre delivery requirements.
  • Undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas, as directed by the Operations Manager.
Requirements
  • Proven experience of delivering excellent food standards.
  • Hands-on Catering Manager leading the team in food production and service.
  • Proven ability to communicate with clients and deliver agreed objectives and goals.
  • Competent computer skills, knowledge of computer software, internet browsers, etc.
  • High level of communication, including reading, writing, oral, and listening.
  • Customer and personal service skills, proven track record of customer service achievements.
  • Ability to work as part of a team.
  • Analytical/critical thinking, ability to gather and organize information using logical and systematic processes.
  • Excellent interpersonal skills.
  • Proven ability to manage a team and achieve high performance through motivation.
  • Strong customer service ethos.
  • Flexibility to work to the needs of the business.
Benefits
  • Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc).
  • Free meals on duty.
  • Volunteers leave – up to one day per year.
  • Enhanced maternity, paternity, and adoptive leave.
  • Cycle to work scheme.
  • Recommend a friend bonus.
  • Unrivalled individual training and development.
  • Well-established apprenticeship programme.
  • Team and company social events.
  • Employee assistance programme.
  • Workplace pension.
  • Excellent career progression within a leading independent contract caterer.

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