Client Support Specialist
2 months ago
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by delivering exceptional customer service to customers on behalf of well-known brands.
Job SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers about their life assurance, savings, investments, or pension plans.
Key Responsibilities- Provide exceptional customer service to customers over the phone, ensuring a seamless experience during critical moments.
- Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
- Work collaboratively with colleagues to resolve customer issues and provide solutions.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Participate in ongoing training and development to enhance skills and knowledge.
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
- Excellent listening, verbal and written communication skills.
- Ability to remain calm under pressure and provide empathetic customer service.
- Problem-solving skills and flexibility to adapt to changing priorities.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work in a fast-paced environment and prioritize tasks effectively.
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.
-
Senior Clarity PPM Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Full timeJob SummaryWe are seeking a highly skilled Clarity PPM Specialist to join our team. As a Clarity expert, you will be responsible for implementing and maintaining Clarity PPM solutions for our clients.Key ResponsibilitiesDesign and implement Clarity PPM solutions for clientsConfigure and customize Clarity PPM modules, including Project, Ideas, Financials,...
-
Compensation Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Reward SpecialistWe are seeking a highly skilled Reward Specialist to join our team at Hays Specialist Recruitment Limited. As a Reward Specialist, you will play a key role in developing, managing, and administering a robust compensation and benefits policy that delivers against the needs of our clients.Key Responsibilities:Support the development...
-
Compensation Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Reward SpecialistWe are seeking a highly skilled Reward Specialist to join our team at Hays Specialist Recruitment Limited. As a Reward Specialist, you will play a key role in developing, managing, and administering a robust compensation and benefits policy that delivers against the needs of our clients.Key Responsibilities:Support the development...
-
Compensation Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Reward SpecialistWe are seeking a highly skilled Reward Specialist to join our team at Hays Specialist Recruitment Limited. As a Reward Specialist, you will play a key role in developing, managing, and administering a robust compensation and benefits policy that delivers against the needs of our clients.Key Responsibilities:Support the development...
-
Compensation Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Reward SpecialistWe are seeking a highly skilled Reward Specialist to join our team at Hays Specialist Recruitment Limited. As a Reward Specialist, you will play a key role in developing, managing, and administering a robust compensation and benefits policy that delivers against the needs of our clients.Key Responsibilities:Support the development...
-
Client Growth Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £35,000 - £45,000beBee Professionals in Basingstoke is seeking a Client Growth Specialist to join our team. As a key member of our sales team, you will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with...
-
Financial Reporting Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Financial Reporting Specialist to join our team in Basingstoke. As a key member of our international group, you will be responsible for preparing and analysing financial reports, budgets, and forecasts. You will also monitor financial performance, identify trends and variances, and support the month-end and...
-
Network Support Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Network Support SpecialistJob Summary:We are seeking an experienced Network Support Specialist to join our team at Sanderson Recruitment Plc. As a Network Support Specialist, you will be responsible for providing technical support and maintenance for our clients' network infrastructure.Key Responsibilities:Provide technical support and maintenance...
-
Recruitment Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly motivated and ambitious Recruitment Consultant to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for building and nurturing relationships with clients, identifying and engaging top talent, and negotiating terms and fees to create mutually beneficial...
-
Recruitment Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly motivated and ambitious Recruitment Consultant to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for building and nurturing relationships with clients, identifying and engaging top talent, and negotiating terms and fees to create mutually beneficial...
-
Domestic Abuse Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Victim Support Full timeDomestic Abuse Caseworker OpportunityWe are seeking a dedicated and compassionate Domestic Abuse Caseworker to join our Northern PIC team. As a key member of our team, you will work closely with clients who have experienced domestic abuse, providing them with the support and guidance they need to rebuild their lives.Key Responsibilities:Provide emotional...
-
Domestic Abuse Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Victim Support Full timeDomestic Abuse Caseworker OpportunityWe are seeking a dedicated and compassionate Domestic Abuse Caseworker to join our Northern PIC team. As a key member of our team, you will work closely with clients who have experienced domestic abuse, providing them with the support and guidance they need to rebuild their lives.Key Responsibilities:Provide emotional...
-
Care Support Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000At beBee Professionals in Basingstoke, we are seeking a Care Support Specialist to provide high-quality care and support to our clients. This role is crucial for enhancing their quality of life on a daily basis.Key Responsibilities:Assist clients with daily personal tasks, such as bathing, dressing, and eating.Help in the administration of medication and...
-
Senior Technical Support Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Spectrum It Recruitment Limited Full timeTechnical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team on a 12-month fixed-term contract.In this role, you will provide expert technical support to our integration teams, handling tasks such as BAU, new builds, and project work.You will be the point of escalation for customer issues, working...
-
Senior Technical Support Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Spectrum It Recruitment Limited Full timeTechnical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team on a 12-month fixed-term contract.In this role, you will provide expert technical support to our integration teams, handling tasks such as BAU, new builds, and project work.You will be the point of escalation for customer issues, working...
-
Care Support Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000At beBee Professionals in Basingstoke, we are seeking a Care Support Specialist to provide high-quality care and support to our clients. This role is crucial in enhancing their quality of life on a daily basis.Key Responsibilities:Assist clients with daily personal tasks, such as bathing, dressing, and eating.Help in the administration of medication and...
-
Care Support Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom mayfair homecare Full timeAbout Mayfair HomecareWe are a leading care provider dedicated to delivering high-quality care within the comfort of our clients' homes.As a Care Support Specialist, you will be the face of our organization within the community, providing essential support and companionship to our clients.Our ideal candidate will be passionate about providing exceptional...
-
Senior Contracts Compliance Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new roleAs a key member of our team at Hays Specialist Recruitment Limited, you will be responsible for auditing client contracts for compliance with legal standards. In this dynamic and fast-paced environment, you will work in close partnership with customers, internal and external stakeholders to ensure relevant tools are implemented and updated as...
-
Financial Planning and Analysis Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeFinancial Planning and Analysis SpecialistYour new company is a dynamic and established international group with a strong presence in the UK. We are seeking a talented Financial Planning and Analysis Specialist to join our team in Basingstoke.Your New RoleAs a Financial Planning and Analysis Specialist, you will be responsible for preparing and analyzing...
-
Quality Support Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom WR Health Full timeJob Title: Quality Support SpecialistJob Summary: We are seeking a Quality Support Specialist to join our team at WR Health & Social Care. The successful candidate will be responsible for carrying out routine snapshot audits and reviews, providing follow-up support to ensure all actions and objectives are met and maintained.Key Responsibilities:- Carrying...