Safety and Satisfaction Coordinator

2 days ago


Exeter, Devon, United Kingdom LiveWest Full time
Company Overview

Livewest is a leading housing association that creates safe and thriving communities. We are committed to placing better living for better lives at the centre of our work both today and for generations to come.

About the Job

This is a fantastic opportunity to join our Building Safety team as a Customer Liaison Officer. As a key member of our team, you will work closely with the Building Safety team to coordinate building and fire safety programs, maintain high standards of customer engagement, and resolve complaints and dissatisfaction promptly.

Key Responsibilities
  • Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2-3 days per week) and engagement events.
  • Act as a liaison between customers, contractors, and the Building Safety team to ensure smooth project delivery.
  • Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
  • Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regularly reviewed, and improved based on measurable outcomes.
Benefits

We offer a comprehensive benefits package, including:

  • Defined Contribution pension scheme employer contribution of 6-9%.
  • Discretionary Bonus scheme.
  • 26 days annual leave plus bank holidays with service-related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  • FAMILY-FRIENDLY policies.
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  • Employee Assistance Programme.
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training, and yearly flu jabs.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development including coaching and professional qualification support.
Salary Information

The salary range for this position is £28,000 - £32,000 per annum, depending on experience.



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