Asset Management Coordinator
7 days ago
We are seeking a skilled Contractor Support Advisor to join our Housing Assets team at Carrington West. This role involves providing technical and administrative assistance, coordinating maintenance bookings, managing customer inquiries, and contributing to overall service improvement.
Job Requirements
The successful candidate will have prior experience in customer service, ideally within housing or property management, and proficiency with IT systems, including data entry and databases. A commitment to providing excellent service, with a proactive and positive approach to problem-solving, is essential. GCSEs in English and Maths or equivalent are required.
Key Performance Indicators
- Respond to tenant and leaseholder inquiries in a timely and effective manner.
- Maintain accurate electronic records and support clerical functions related to housing asset management.
- Collaborate with housing teams and contractors to ensure service expectations are met and processes run smoothly.
- Monitor and process invoices, track customer satisfaction, and contribute to ongoing service improvements.
Salary and Career Growth
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, we offer opportunities for professional development and career growth, enabling you to reach your full potential.
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