Customer Service Engineer
2 weeks ago
Job Description: Technical Support Engineer (Tech Repair)
Location: Flagship Consulting office
Type: Permanent position
Salary: Circa £30k + benefits
We are seeking an experienced Technical Support Engineer to join our team at Flagship Consulting. As a key member of our support team, you will provide technical assistance to our customers, resolve complex technical issues, and maintain software backups and logs.
Key Responsibilities- Resolve technical issues via telephone and remote support
- Maintain customer software backups and logs
- Support external engineers and Sales teams
- Repair equipment returned by customers
- Log call conversations on CRM and report to customers
To succeed in this role, you must have proven experience in supporting customers with computer-based and networked systems, as well as experience in mechanical/electrical repairs. Training is provided on specific repair aspects of the role, but having knowledge of low-level live electrical/mechanical systems or previous experience is highly advantageous.
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Principal Engineer
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Customer Service Engineer
2 weeks ago
Reading, Reading, United Kingdom Flagship Consulting Full timeKey ResponsibilitiesResolve technical issues via telephone and remote support when possibleMaintain customer software backups and logsSupport external engineers and the sales teamRepair equipment returned by customersDocument call conversations on CRM and report to customers
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