Support Services Assistant
3 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our technical support team as a Customer & Technical Support Co-ordinator. This is an exciting opportunity to work with a leading provider of software solutions to the engineering and construction industries.
In this role, you will be responsible for:
- Processing incoming emails and telephone calls, logging them into our support system
- Managing the support system to ensure timely responses to customers
- Building strong relationships with customers through excellent communication skills
- Participating in ongoing training and development to enhance your skills and knowledge
Responsibilities:
- Provide exceptional customer service through effective communication and relationship-building
- Process and log incoming emails and telephone calls into our support system
- Manage the support system to ensure timely responses to customers
- Participate in ongoing training and development to enhance your skills and knowledge
Requirements:
- Clear speaking voice
- Excellent written and verbal communication skills
- An approachable, tactful, and friendly attitude
- Good MS Office skills
- Fast and accurate data entry
Location: Broadstone, Dorset
Salary: Dependent on experience (£25,000 - £35,000 per annum)
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