Community Engagement Program Manager, D2AS Global Media
4 weeks ago
Job ID: Amazon UK Services Ltd. - A10
We are seeking a highly organized, motivated, and self-directed Community Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. Our vision is to be the Earth's most trusted community for customers to engage and get support with Amazon device and digital products.
Key ResponsibilitiesScope and deliver global community engagement and content projects for the Device & Digital Community, which are business critical elements of the overall program's strategy and roadmap.
- Work with Sr Community Program Manager to define business requirements related to community engagement and community engagement strategy.
- Influence the product roadmap to best support content and community engagement.
- Identify, promote, and implement strategies to improve content development workflows.
- Develop creative ways to activate and engage customers of the Device & Digital Community, driving customers to log in, consume, and engage with content and other community members.
- Gain a deep understanding of, and develop strong relationships with, our global communities (internal and external) and their needs.
- Dive into data and metrics to support requirements, identify opportunities, and meet goals. Regularly track, analyze, and report on the performance of engagement campaigns, content, and overall program health.
- Promote a sense of community and inclusion across internal moderators of the Device & Digital Community.
- Clearly communicate status updates related to goals, responsibilities, and desired outcomes.
- Develop change processes associated with program rollout and ongoing support.
- Track delivery against program objectives.
- Identify process improvement opportunities within Device & Digital Community, scope, plan, and execute related process improvement projects.
Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience managing Communities and/or Forums engagement programs
Experience in driving end-to-end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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London, Greater London, United Kingdom ENGINEERINGUK Full timeCommunity Engagement Program Manager, D2AS Global Media & EntertainmentROLE SUMMARYWe are seeking a highly organized and motivated Community Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. The ideal candidate has a strong sense of ownership, works well independently, thrives in an...
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London, Greater London, United Kingdom Amazon Full timeCommunity Engagement Program Manager, D2AS Global MediaAmazon is seeking a highly organized and motivated Community Engagement Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. The ideal candidate has a strong sense of ownership, works well independently, thrives in an ambiguous...
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London, Greater London, United Kingdom ENGINEERINGUK Full timeCommunity Engagement Program Manager, D2AS Global Media & EntertainmentROLE SUMMARYWe are seeking a highly organized, motivated, and self-directed Community Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. The ideal candidate has a strong sense of ownership, works well independently,...
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London, Greater London, United Kingdom Amazon Full timeCommunity Engagement Program Manager, D2AS Global Media & EntertainmentJob ID: | Amazon UK Services Ltd. - A10We are seeking a highly organized, motivated and self-directed Community Program Manager who wants to play a critical role in shaping the community engagement and future of our Device & Digital Community. Our vision is to be the Earth's most trusted...
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