Community Engagement Program Manager
1 month ago
We are seeking a highly organized and motivated Community Engagement Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. As part of the Device & Digital Community Operations team, you will be responsible for leading the operational program to transform the actual Forums into a customers' Community.
Key Responsibilities:- Scope and deliver global community engagement and content projects for the Device & Digital Community, which are business critical elements of the overall program's strategy and roadmap.
- Work with Sr Community Program Manager to define business requirements related to community engagement and community engagement strategy.
- Influence the product roadmap to best support content and community engagement.
- Identify, promote, and implement strategies to improve content development workflows.
- Develop creative ways to activate and engage customers of the Device & Digital Community, driving customers to log in, consume, and engage with content and other community members.
- Gain a deep understanding of, and develop strong relationships with, our global communities (internal and external) and their needs.
- Dive into data and metrics to support requirements, identify opportunities, and meet goals. Regularly track, analyze, and report on the performance of engagement campaigns, content, and overall program health.
- Promote a sense of community and inclusion across internal moderators of the Device & Digital Community.
- Clearly communicate status updates related to goals, responsibilities, and desired outcomes.
- Develop change processes associated with program rollout and ongoing support.
- Track delivery against program objectives.
- Identify process improvement opportunities within Device & Digital Community, scope, plan and execute related process improvement projects.
Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience managing Communities and/or Forums engagement programs
Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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Community Engagement Program Manager
1 month ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeCommunity Engagement Program ManagerAbout the RoleWe are seeking a highly organized and motivated Community Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. As part of the Device & Digital Community Operations team, you will be responsible for leading the operational program to...
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Community Engagement Program Manager
1 month ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Community Engagement Program ManagerWe are seeking a highly organized and motivated Community Engagement Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. As part of the Device & Digital Community Operations team, you will be responsible for leading the operational program to...
-
Community Engagement Program Manager
1 month ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Community Engagement Program ManagerWe are seeking a highly organized and motivated Community Engagement Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. As part of the Device & Digital Community Operations team, you will be responsible for leading the operational program to...
-
Community Engagement Program Manager
1 month ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Community Engagement Program ManagerWe are seeking a highly organized and motivated Community Program Manager to play a critical role in shaping the community engagement and future of our Device & Digital Community. As part of the Device & Digital Community Operations team, you will be responsible for leading the operational program to transform...
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