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Business Director

2 months ago

Hornchurch, Greater London, United Kingdom Maximus UK Full time

Job Summary:

We are seeking a highly skilled and experienced Business Manager to join our team at Maximus UK. As a Business Manager, you will be responsible for leading a team of Employment Advisors and ensuring they meet and exceed their performance targets.

Key Responsibilities:

  • Team Leadership: Motivate, direct, and manage a team of Employment Advisors to meet and exceed their performance targets, ensuring compliance with quality and health & safety standards.
  • Succession Planning: Ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
  • Learning and Development: Ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
  • Quality Audits: Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
  • Health and Safety: Responsible for the health and safety of team members.
  • Productivity and Activity: Ensure that team members' productivity and activity is aligned to referral flows and co-ordinate activity in line with contract profiles, ensuring that correct resource is assigned.
  • Forecasting and Planning: Forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics, and provide reports and feedback to Operations Manager relating to contractual performance as required.

Requirements:

  • Minimum of two years of experience in welfare to work, employment, or recruitment industry.
  • Line Management experience of a team of staff.
  • Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
  • Strong understanding of Welfare to Work and DWP Programmes.
  • Strong understanding of the Commissioner and relationship building.
  • Ability to produce detailed Management Information reports and analyse trends.
  • Strong leadership and interpersonal skills, specifically around listening, questioning, delegating, and building relationships.
  • Able to plan and organise people and carry out effective resource and succession planning.
  • Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements, and sharing best practice that supports business efficiency.
  • Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.

EEO Statement:

Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application, you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.