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Field Service Technician

1 month ago

Chester, Cheshire, United Kingdom Virgin Media Full time
Virgin Media O2 Job Description

Job Title: Field Service Technician - Wrexham Installation Specialist

Location: Wrexham, UK

About the Role

We are seeking a skilled and motivated Field Service Technician to join our team in Wrexham. As a key member of our installation team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Install and maintain Virgin Media O2's services, including broadband and mobile networks
  • Determine appropriate solutions to technical problems and document processes
  • Collaborate with the technical team to share information and improve operational efficiency
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently
Requirements

To be successful in this role, you will need:

  • A valid UK manual driving licence with no more than 8 points
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work at heights and outside in all weather conditions
Benefits

As a Field Service Technician with Virgin Media O2, you can expect:

  • A competitive salary of £29,000 per year, plus overtime and performance-based commission
  • A company van and fuel card for business use
  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including BUPA medical coverage and critical illness insurance
Why Join Us?

At Virgin Media O2, we're passionate about delivering exceptional customer experiences and creating a positive impact on our communities. We offer a supportive and inclusive work environment, where you can grow and develop your career in a dynamic and challenging industry.