Location Manager

2 days ago

Stalham, United Kingdom Anchor Full time

About the Role

We are seeking a skilled Location Manager to join our team at Anchor, a leading provider of care and housing for older people. As a Location Manager, you will play a pivotal role in ensuring the smooth operation of our locations, providing exceptional service to our residents, and promoting a sense of community and belonging.

Key Responsibilities

  • Manage the day-to-day operations of the location, ensuring that all aspects of the property are well-maintained and that residents' needs are met.
  • Develop and maintain strong relationships with residents, staff, and external partners to ensure effective communication and collaboration.
  • Oversee the management of communal areas, including lounges, guest rooms, and kitchens, to ensure they are clean, safe, and welcoming.
  • Partner with our property colleagues and contractors to ensure that residents' homes are well-maintained and repairs are completed to a high standard.
  • Manage the location's budget and service charge accounts to ensure financial stability and transparency.
  • Connect with residents to understand their needs and preferences, and provide support and guidance to help them access health and social services.
  • Promote inclusion and social events within the location and the wider community, and encourage residents to engage with Anchor's resident involvement initiatives.
  • Build resident confidence by ensuring their views are acted upon, managing expectations, and delivering on commitments.
  • Resolve complaints in a timely and effective manner, ensuring that residents are kept informed throughout the process.

What We Offer

As a Location Manager at Anchor, you will have the opportunity to work in a dynamic and supportive environment, where you can make a real difference in the lives of our residents. We offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:

  • Pension plan with employer matching
  • Flexible working options
  • Discounts on shopping, holidays, and other benefits
  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources

About Anchor

Anchor is a not-for-profit provider of care and housing for older people, with a mission to transform housing and care so that everyone can have a home where they love living in later life. We are proud to be an equal opportunities employer, and we celebrate diversity and inclusion in all that we do.

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