Product Support Manager
2 weeks ago
Job Summary
As a Product Support Manager - Software/Hardware Expert, you will be responsible for providing expert-level support to our clients, ensuring they get the most out of our software. You will work closely with clients, housing associations, local authorities, energy companies, metering and billing companies to provide ad-hoc technical pre-sales support, oversee integrations with our systems, and provide client training.
Key Responsibilities
- Partner with clients to understand their needs and provide tailored support
- Provide expert-level technical support to clients, including pre-sales and post-sales support
- Oversee integrations with our systems and ensure seamless client experience
- Develop and deliver client training programs to ensure clients get the most out of our software
- Collaborate with the Client Support Executive to reduce support volume and provide service desk cover
Requirements
- Expert knowledge of software and hardware systems
- Strong technical support skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
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