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Customer Service Representative

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled and experienced Customer Support Administrator to join our team. As a key member of our support function, you will play a critical role in ensuring the delivery of exceptional customer service and support to our growing portfolio of customer accounts.

Key Responsibilities
  • Process Management:
    • Ensure accurate and timely data input of vehicle documents
    • Efficiently manage and maintain accurate filing of vehicle documents
    • Process daily post, ensuring all documents are posted to the correct customers on time
    • Responsible for booking in units at multiple Cox Automotive locations
    • Utilize multiple external customer databases and systems
    • Coordinate with multiple Cox Automotive sites and auction sites to ensure smooth transition of units to sale
  • Customer Service:
    • Provide exceptional customer service, responding to general customer enquiries in a timely and efficient manner
    • Develop and maintain excellent relationships with customers and vendors
    • Act as the primary point of contact for a portfolio of customers, ensuring administration processes are completed to a high standard and within SLAs
    • Collaborate with key customers to enhance the customer experience
  • Skills and Expertise:
    • Experience working within rigid regulations and procedures
    • Proven customer-facing experience with the ability to resolve customer queries and complaints
    • Excellent customer service skills
    • Strong administration skills
    • A keen eye for detail and accurate data entry skills
    • Excellent interpersonal and communication skills
    • Able to use initiative and be flexible in a fast-paced environment
    • Able to work as part of a team to ensure successful delivery of a sale
    • Strong time management and organizational skills
About Cox Automotive

Cox Automotive is a leading provider of automotive services and solutions. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly skilled and experienced Customer Support Administrator to join our team.