Senior Digital Business Analyst

4 weeks ago

Leeds, Leeds, United Kingdom ghd Full time

Job Role

We are seeking a highly skilled Digital Business Analyst to join our team at ghd. As a key member of our digital ecommerce team, you will be responsible for owning requirements gathering and analysis from all stakeholders, communicating and translating business requirements into technical solutions, and ensuring requirements are documented to a level where they can be handed to development teams for development.

Responsibilities

  • Own requirements gathering and analysis for the digital ecommerce team from all stakeholders
  • Communicating and translating business requirements into technical solutions
  • Own and ensure requirements are documented to a level where they can be handed to development teams for development
  • Produce conceptual high-level designs that are aligned to business processes
  • Define functional specifications including creation of user stories and following Change Request processes
  • Work closely with technical teams, QA, project and product managers
  • Support User Acceptance Testing
  • Plan and organise own and junior workloads whilst providing mentorship and guidance to other BAs
  • Maintain ownership of the functional and non-functional requirements throughout the project lifecycle process
  • Support the Technical Delivery Manager to manage the development backlog
  • Supervise and lead direct reports and ensure direct reports are accountable for their deliverables
  • Align with ghd performance process to ensure goals are reviewed and set with direct reports in line with ghd schedule
  • Review and manage direct report holiday requests as appropriate
  • Mentor and support the team and direct report to deliver best-in-class execution of team deliverables

Requirements

  • Minimum three years working with an online commerce platform
  • Analytical-thinking and problem-solving capabilities who can collaborate with the company Digital, PMO, product and business stakeholders to clearly define, document and communicate requirements
  • Solid understanding of project lifecycle and experience in successfully delivering IT projects from inception to delivery
  • Operational background in a multi-national, multi-channel business in a manufacturing, FMCG or similar organisation
  • End to end experience across eCommerce, Commercial and Customer Service, with a solid understanding of B2B and B2C processes together with the financial relationships relating to each function
  • Agile development environments, Scrum or Kanban
  • Solid knowledge of interfaces and interactions between core internal applications (Ecommerce Platform & ERP) and external partners (EDI, web services)
  • Solid experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy
  • Practical experience of working with multiple technology platforms and applications with a broad spectrum of knowledge across projects, solutions and services
  • Experienced in sustaining strong working relationships with business stakeholders and the Development Team
  • Solid experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies
  • Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture
  • Ability to work autonomously and to work within challenging deadlines
  • Excellent team and management skills
  • Ideally ISEB/BCS qualified, with ITIL and/or Prince2 Foundation or similar

Desirable:

A strong understanding of applications/concepts such as:

  • SAP Commerce Cloud
  • Headless storefronts
  • Payment gateways
  • CMS systems
  • CRM platforms

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

  • Collaborative – We work together to create the extraordinary.
  • Creative – We foster creativity & excellence to create value for our brands and business.
  • Courageous – We are agile, entrepreneurial & we own our future.
  • Connected – We stay connected and ensure we are always consumer first.

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