Senior Digital Business Analyst

3 weeks ago


Leeds, Leeds, United Kingdom ghd Full time

About Us

At ghd, we're committed to our Company Values and aim to attract and retain employees who live our Values.

Job Role

As a Senior Digital Business Analyst, you'll be a key member of our Digital Ecommerce team, responsible for owning requirements gathering and analysis from all stakeholders. You'll communicate and translate business requirements into technical solutions, ensuring they're documented to a level where they can be handed to development teams.

Responsibilities

  • Own and ensure requirements are documented to a level where they can be handed to development teams for development.
  • Produce conceptual high-level designs aligned to business processes.
  • Define functional specifications, including creation of user stories and following Change Request processes.
  • Work closely with technical teams, QA, project, and product managers.
  • SUP
  • Support User Acceptance Testing.
  • Plan and organize your workload while providing mentorship and guidance to junior team members.
  • Maintain ownership of functional and non-functional requirements throughout the project lifecycle process.
  • SUP
  • Support the Technical Delivery Manager to manage the development backlog.
  • Supervise and lead direct reports, ensuring they're accountable for their deliverables.
  • Align with ghd performance process to ensure goals are reviewed and set with direct reports in line with ghd schedule.
  • Review and manage direct report holiday requests as appropriate.
  • Mentor and support the team to deliver best-in-class execution of team deliverables.

Requirements

  • Minimum three years working with an online commerce platform.
  • Strong analytical-thinking and problem-solving capabilities to collaborate with stakeholders.
  • Solid understanding of project lifecycle and experience in delivering IT projects.
  • Operational background in a multi-national, multi-channel business in a manufacturing, FMCG, or similar organization.
  • End-to-end experience across Ecommerce, Commercial, and Customer Service, with a solid understanding of B2B and B2C processes.
  • Agile development environments, Scrum, or Kanban.
  • Solid knowledge of interfaces and interactions between core internal applications and external partners.
  • Solid experience of defining and documenting processes, identifying gaps, and proposing improvements.
  • Practical experience working with multiple technology platforms and applications.
  • Experienced in sustaining strong working relationships with stakeholders and the Development Team.
  • Solid experience of best practice methodology in solution and service delivery and in project management.
  • Enthusiastic and flexible, with a pragmatic, hands-on approach.
  • Ability to work autonomously and within challenging deadlines.
  • Excellent team and management skills.
  • Ideal: ISEB/BCS qualified, with ITIL and/or Prince2 Foundation or similar.

Desirable Skills

  • Strong understanding of applications/concepts such as SAP Commerce Cloud, Headless storefronts, Payment gateways, CMS systems, and CRM platforms.


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