Senior Digital Business Analyst
3 weeks ago
About Us
At ghd, we're committed to our Company Values and aim to attract and retain employees who live our Values.
Job Role
As a Senior Digital Business Analyst, you'll be a key member of our Digital Ecommerce team, responsible for owning requirements gathering and analysis from all stakeholders. You'll communicate and translate business requirements into technical solutions, ensuring they're documented to a level where they can be handed to development teams.
Responsibilities
- Own and ensure requirements are documented to a level where they can be handed to development teams for development.
- Produce conceptual high-level designs aligned to business processes.
- Define functional specifications, including creation of user stories and following Change Request processes.
- Work closely with technical teams, QA, project, and product managers.
- SUP
- Support User Acceptance Testing.
- Plan and organize your workload while providing mentorship and guidance to junior team members.
- Maintain ownership of functional and non-functional requirements throughout the project lifecycle process.
- SUP
- Support the Technical Delivery Manager to manage the development backlog.
- Supervise and lead direct reports, ensuring they're accountable for their deliverables.
- Align with ghd performance process to ensure goals are reviewed and set with direct reports in line with ghd schedule.
- Review and manage direct report holiday requests as appropriate.
- Mentor and support the team to deliver best-in-class execution of team deliverables.
Requirements
- Minimum three years working with an online commerce platform.
- Strong analytical-thinking and problem-solving capabilities to collaborate with stakeholders.
- Solid understanding of project lifecycle and experience in delivering IT projects.
- Operational background in a multi-national, multi-channel business in a manufacturing, FMCG, or similar organization.
- End-to-end experience across Ecommerce, Commercial, and Customer Service, with a solid understanding of B2B and B2C processes.
- Agile development environments, Scrum, or Kanban.
- Solid knowledge of interfaces and interactions between core internal applications and external partners.
- Solid experience of defining and documenting processes, identifying gaps, and proposing improvements.
- Practical experience working with multiple technology platforms and applications.
- Experienced in sustaining strong working relationships with stakeholders and the Development Team.
- Solid experience of best practice methodology in solution and service delivery and in project management.
- Enthusiastic and flexible, with a pragmatic, hands-on approach.
- Ability to work autonomously and within challenging deadlines.
- Excellent team and management skills.
- Ideal: ISEB/BCS qualified, with ITIL and/or Prince2 Foundation or similar.
Desirable Skills
- Strong understanding of applications/concepts such as SAP Commerce Cloud, Headless storefronts, Payment gateways, CMS systems, and CRM platforms.
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