Senior Program Manager, WWDE Concessions Program
4 weeks ago
About the Role
This is a challenging and rewarding opportunity to join Amazon UK Services Ltd. as a Senior Program Manager for the WWDE Concessions Program. As a key member of the WWDE team, you will be responsible for delivering a multi-phased policy migration and tooling improvements across global Concessions policy roadmap workflows.
Key Responsibilities
- Develop and implement process improvements to enhance the efficiency and effectiveness of the Concessions program
- Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions to address them
- Lead and manage projects to deliver business outcomes and drive defect reduction
- Develop and maintain relationships with senior leaders and stakeholders to ensure alignment and support for program initiatives
Requirements
- Experience in program or project management, with a focus on process improvement and defect reduction
- Strong analytical and problem-solving skills, with the ability to think strategically and drive business outcomes
- Excellent communication and interpersonal skills, with the ability to work effectively with senior leaders and stakeholders
- Experience with data analysis and metrics-driven decision making
About the Team
The WWDE team is responsible for developing elegant customer and customer service associate facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate facing products powered through human centered design.
This role will be based in EDI7 and will work closely with tech and product partner teams in India (HYD) and North America.
We are looking for a highly motivated and experienced Program Manager to join our team. If you have a passion for process improvement and defect reduction, and a strong desire to drive business outcomes, we encourage you to apply for this exciting opportunity.
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