Product Management Specialist
4 weeks ago
As a Product Management Specialist at Nationwide Building Society, you will play a key role in managing relationships with our third-party partners. Your focus will be on ensuring that our partners deliver high-quality services to our customers, in line with contractual obligations. You will identify areas for improvement and work with our partners to implement changes and deliver results.
Key Responsibilities
- Monitor and manage the performance of our third-party partners, ensuring they meet contractual obligations and deliver high-quality services to our customers.
- Identify areas for improvement and work with our partners to implement changes and deliver results.
- Use management information to undertake trend analysis and communicate with our partners and internal stakeholders as required.
- Facilitate governance meetings with our partners, ensuring timely inputs and outputs that align with our internal Supplier Management Framework.
- Communicate with key stakeholders across Mortgages and Financial Wellbeing on how our partners are delivering against the service strategy.
To be successful in this role, you will need to have a strong background in supplier management, with a focus on driving improved customer experiences. You will also need to have previous experience of working with third-party service providers, within financial services, demonstrating strong relationship management and stakeholder communication skills both verbally and in writing. Additionally, you will need to have strong analytical and problem-solving skills to identify underperformance, including expertise using Excel and PowerPoint to present findings. You will also need to be a strategic thinker, able to independently piece together complex information to propose the best way to resolve issues and identify service improvement opportunities. Finally, you will need to be self-sufficient, have good organisational skills, and the ability to proactively manage your own work.
What We Offer
As a Product Management Specialist at Nationwide Building Society, you will have the opportunity to work in a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits. You will also have the chance to contribute to the success of our business and make a real difference to our customers and members. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and career. We also offer a range of benefits, including a personal pension, up to 2 days of paid volunteering a year, life assurance worth 8x your salary, and access to an annual performance-related bonus. We are an equal opportunities employer and welcome applications from all qualified candidates.
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