Automotive Estimating and Customer Service Specialist

3 weeks ago


Westcliff, Southend-on-Sea, United Kingdom Focus Resourcing Group Full time

Job Description:

We are seeking a talented Vehicle Repair Administration Manager to join our team at Focus Resourcing Group. In this role, you will be responsible for managing day-to-day administrative activities related to vehicle repairs, including estimating, customer service, and parts ordering.

Main Responsibilities:

  • Managing the estimation process from initial quote to final invoice
  • Collaborating with colleagues to ensure efficient communication and timely completion of tasks
  • Handling customer complaints and resolving issues promptly and professionally
  • Maintaining accurate records and reports to inform business decisions

Requirements:

  • Demonstrated expertise in automotive bodyshop administration
  • Outstanding organisational and time management skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in Microsoft Office applications

Benefits:

  • Competitive salary: £45,000 - £60,000 per annum (dependent on experience)
  • Holiday entitlement: 25 days per year + bank holidays
  • Bonus scheme and pension plan available
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