IT Support Specialist
4 days ago
**Job Overview**
Hays Talent Solutions is a leading provider of IT services, and we are seeking an experienced IT Support Specialist to join our team. This role will involve providing expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently.
Key Responsibilities:
- Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
- Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
- Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
- Collaborate with other teams to implement and improve support processes and knowledge-based resources.
Required Skills and Qualifications:
- Proven experience of supporting Windows 11 in a service desk environment.
- Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
- Excellent customer communication and interpersonal skills.
- Familiarity with ITIL processes and service desk tools.
Benefits:
- A competitive salary of £21.57 per hour PAYE/£24.18 per hour Umbrella.
- The opportunity to work on new projects within the business.
- A fast-paced and dynamic work environment.
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