Technical Support Specialist

1 day ago


Loanhead, Midlothian, United Kingdom Macsween of Edinburgh Full time
Join Our Team

We are seeking a dynamic and detail-oriented Technical Assistant to join our Macsween of Edinburgh team. As a key member of our laboratory operations, you will play a vital role in ensuring the smooth running of our facility.

About the Role

This is an excellent opportunity for a technical professional to take charge of laboratory operations, working closely with the engineering department and technical manager. Your key responsibilities will include:

  • Overseeing product testing schedules, ensuring timely completion and accuracy.
  • Collaborating with the team to resolve quality issues, both internally and externally.
  • Investigating customer complaints, providing effective solutions.
  • Developing and delivering training programs for employees, creating work instructions, and facilitating training sessions.
  • Conducting internal audits for QMS, Hygiene, and GMP, maintaining the highest standards of quality.
  • Monitoring product safety within chillers and freezers, working closely with the engineering department and technical manager.
  • Raising and responding to Non-conformances, ensuring swift resolution.
  • Maintaining adherence to quality standards across raw materials, WIP, finished products, and other critical areas.
  • Supporting factory managers in maintaining compliance with 'safe food made safely', health and safety, quality, and Good Manufacturing Practices.

The successful candidate will have a basic understanding of HACCP, Food Safety Level 2, and experience working in a food manufacturing or FMCG plant. Strong IT skills, particularly in Microsoft Office and Excel, are essential. The ability to quickly react to issues, effective communication skills, and flexibility in approach are also crucial.



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