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Service Administrator

2 months ago

Solihull, Solihull, United Kingdom Whale Tankers Ltd Full time
{"title": "Service Administrator", "description": "Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our Whale Tankers Ltd team. As a key member of our service department, you will be responsible for ensuring the efficient processing of service-related administration and providing support to our Workshop Coordinator when required.

Main Responsibilities
  • Manage work in progress to ensure all jobs are raised and closed in line with requirements
  • Accurately process job sheets through to invoiced stage, checking all details
  • Loading parts on to jobs and process goods receipting
  • Process engineer time sheets to ensure payroll and work in progress are accurate
  • Process annual tank test sheets and reports
  • Raise and follow up of purchase order numbers when required
  • Review and raise credits when required within authorisation limits
  • Secure purchase order numbers from customers as required
  • Collate, amend and verify warranty documentation in readiness for claim submission
  • Ensure portals, databases and registers are always up to date
  • Support and provide cover for workshop coordinator regarding vehicle check in, bookings and scheduling
  • Ownership of service department document filing, both digital and hard copies
Requirements
  • Good communication skills and the ability to work on your own initiative
  • Be an effective team player and actively contribute to our continual improvement culture
  • Computer Literate including all MS Office Applications
  • Self-motivation and a positive attitude
  • Strong organisational and process skills
  • Previous experience of a customer service role advantageous
  • Excellent written and oral communication skills
  • Excellent attention to detail
  • Ability to work under pressure and prioritise workload
What We Offer
  • One off £500 per annum holiday bonus when you take 5 days off in one block
  • Quarterly participation in employee bonus scheme based on company performance
  • Private medical insurance (BUPA)
  • Competitive Company Pension Scheme
  • Opportunities for training and career development
  • Opportunity to join share ownership scheme
", "lang_code": "en"}