Hotel Reservations Supervisor

2 months ago


London, Greater London, United Kingdom Cycas Hospitality Full time
Hotel Reservations Supervisor Job Description

At Cycas Hospitality, we're looking for a skilled Hotel Reservations Supervisor to join our team. As a key member of our front office team, you'll be responsible for overseeing financial operations, ensuring customer satisfaction, and driving team performance.

Key Responsibilities:
  • Monitor and manage front office financial operations, including group billing, rate verification, and sales reconciliation.
  • Maintain high customer service standards and handle customer complaints effectively.
  • Contribute to departmental and hotel budget preparation, as well as financial reporting.
  • Motivate and lead the front office team to achieve quality standards and exceed goals.
  • Supervise front office operations, including night audit, housekeeping support, and team performance evaluation.
Requirements:
  • Excellent communication and commercial awareness skills.
  • Ability to work flexibly and maintain a positive attitude.
  • Strong leadership and team management skills.
  • Experience in front office operations and customer service.
What We Offer:
  • A competitive salary.
  • 28 days paid holiday.
  • Discounted hotel room rates.
  • Training and development opportunities.
  • Pension cover.


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