Service Advisor Role
2 weeks ago
Job Role Overview
As a Service Advisor, you will be the point of contact between our customers and our workshop. You will be based front of house in the showroom, where you will be passionate about helping customers. We provide full training, so you don't need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Key Responsibilities
• Establish and manage the customer relationship ahead of their booking, greeting them on arrival
• Supporting the customer's experience through their Marshall journey in a positive and proactive manner
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
• Complete all administration duties linked to the customer in an accurate and sympathetic manner
• Proactively supporting the customer with future requirements
• Working as part of a team to drive outstanding customer service and retention
At Marshall Motor Group, we're as passionate about our people as we are our customers. We're part of the Constellation Automotive Group, which includes Webuyanycar, cinch and BCA. This means there are huge opportunities for you to find your place and build the career you want with us.
Requirements
• Previous customer service experience is essential
• You will be passionate about the customer journey and giving a great customer experience
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates
• You will have strong attention to detail and organised as you will manage your own customer base and workload
• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
• Tech savvy, ideally having used CRM systems in the past
If you would like to know more about this opportunity for a career at Marshall Motor Group, please apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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