IT Support Specialist

1 day ago


Shrewsbury, Shropshire, United Kingdom QA Full time
IT Support Apprentice Job Description

Morris Lubricants, a leading manufacturer of lubricants in Europe, is seeking an IT Support Apprentice to join their internal IT function. As a key member of the team, you will provide IT support to business users, working closely with the Group IT Manager and IT Support & Network Administrator to deliver exceptional customer service.

This diverse role will cover various aspects of IT across different divisions, including face-to-face, phone, and email support. You will be responsible for logging, diagnosing, and resolving issues efficiently, escalating them to the Group IT Manager when necessary. Additionally, you will set up IT equipment, manage user access to systems, and assist with installation, configuration, upgrades, and maintenance of business systems.

Key Responsibilities:

  • Provide proactive IT support to all users
  • Ensure issues are logged, diagnosed, and resolved efficiently
  • Set up IT equipment, including desktops, laptops, tablets, mobile phones, and peripheral devices
  • Manage user access to systems, including access approval forms, creating and deleting users, setting access permissions, and administering passwords
  • Assist with installation, configuration, upgrades, and maintenance of business systems, including operating systems, networks, applications, hardware, and peripheral devices

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of IT systems and hardware
  • Ability to learn and adapt quickly


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