Technical Support Specialist

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Greenfield IT Recruitment Full time

IT Support Technician – Career Opportunity

Salary: £28k plus benefits

Greenfield IT Recruitment is seeking a skilled IT Support Technician to join a reputable organization in the technology sector. This role involves assisting clients with various technical issues and managing the support ticketing system efficiently.

Key Responsibilities:

  • Deliver exceptional customer support through phone and email communication.
  • Address and resolve reported incidents within specified service level agreements (SLAs).
  • Oversee the management of the ticketing system to ensure timely responses.
  • Conduct system health assessments on a scheduled basis and prepare system reports.
  • Maintain comprehensive customer support documentation.
  • Assist with technical projects as needed.
  • Keep procedures, recent fixes, and knowledge base articles updated.
  • Participate in problem management initiatives.
  • Provide consultation on infrastructure challenges and recommend appropriate system and networking solutions.

Candidate Profile:

  • Proven experience in 1st to 2nd line IT support.
  • Possession of Microsoft certification or equivalent experience in IT support.
  • Ability to work both independently and collaboratively within a team.
  • Excellent client-facing and communication skills.
  • Familiarity with O365, Active Directory, and other relevant skills for a Microsoft-focused IT support role.

If you are interested in exploring this opportunity further, please reach out for more information.



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