Technical Support Specialist
4 weeks ago
IT Support Technician – Career Opportunity
Salary: £28k plus benefits
Greenfield IT Recruitment is seeking a skilled IT Support Technician to join a reputable organization in the technology sector. This role involves assisting clients with various technical issues and managing the support ticketing system efficiently.
Key Responsibilities:
- Deliver exceptional customer support through phone and email communication.
- Address and resolve reported incidents within specified service level agreements (SLAs).
- Oversee the management of the ticketing system to ensure timely responses.
- Conduct system health assessments on a scheduled basis and prepare system reports.
- Maintain comprehensive customer support documentation.
- Assist with technical projects as needed.
- Keep procedures, recent fixes, and knowledge base articles updated.
- Participate in problem management initiatives.
- Provide consultation on infrastructure challenges and recommend appropriate system and networking solutions.
Candidate Profile:
- Proven experience in 1st to 2nd line IT support.
- Possession of Microsoft certification or equivalent experience in IT support.
- Ability to work both independently and collaboratively within a team.
- Excellent client-facing and communication skills.
- Familiarity with O365, Active Directory, and other relevant skills for a Microsoft-focused IT support role.
If you are interested in exploring this opportunity further, please reach out for more information.
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