Software Support Specialist

4 days ago


Shrewsbury, Shropshire, United Kingdom L&C Employment Consulting Full time
Software Specialist / Applications Specialist

We are seeking a skilled Software Specialist / Applications Specialist to join our internal IT team. The successful candidate will be responsible for providing technical support and guidance to end-users, as well as managing and maintaining applications and systems.

Key Responsibilities:
  • Work closely with end-users to resolve technical issues and provide support
  • Act as an escalation point for incidents and problem management
  • Provide customer support throughout incident, change and problem solving
  • Review and develop new processes to improve efficiency and effectiveness
  • Project management and training
  • Create and maintain application documentation
Requirements:
  • ITIL certification
  • Experience with Envision, Intapp, iManage, Workshare, and Microsoft Office Applications
  • Windows Server and Exchange experience
  • VMWare and Citrix experience
  • Excellent customer service and communication skills
  • Confident and keen to learn new skills
  • Excellent time management skills

The ideal candidate will have a degree in a related field and be able to manage multiple projects simultaneously. Some local travel may be required, so a valid UK license is essential.



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