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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Branch Customer Service Team as a Customer Service Consultant. As a key member of our team, you will be responsible for delivering an exceptional customer experience, providing education on HSBC digital services, and identifying customers who may be in vulnerable situations.
Key Responsibilities- Provide outstanding customer service, taking ownership of customer enquiries and delivering a personalized, friendly, and efficient service.
- Play a pivotal role in customer education, helping customers to understand and use HSBC digital services.
- Identify customers who may be in vulnerable situations and determine the best way to support them.
- Work collaboratively with colleagues to ensure that customers receive a seamless and consistent experience.
- Demonstrate excellent communication skills, with the ability to engage in effective conversations and build strong connections with customers.
- Be able to take ownership of customer enquiries and deliver a customer experience that exceeds expectations.
- Be resilient and adaptable, with the ability to work in a fast-paced environment.
- Have a passion for delivering an outstanding customer experience and a willingness to go above and beyond to meet customer needs.
- A competitive hourly rate, plus an annual discretionary performance bonus.
- A comprehensive training program, including a 45-hour training course over a 3-week period.
- A range of benefits, including over six weeks' full-time equivalent of holiday, Perks at Work Benefit, and access to a flexible benefits platform.
- The opportunity to develop your career and progress within the company.
At HSBC, we are passionate about creating diverse and inclusive workplaces. We take pride in being part of the Disability Confident Scheme and are committed to making our recruitment processes accessible to everyone. If you'd like to apply for this role and need adjustments made, please get in touch with our team.
