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Data Centre Infrastructure Specialist

2 months ago

Ellesmere Port, United Kingdom Zensar Technologies Full time
About the Role

Zensar Technologies is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries in their digital transformation journey.

As a Data Centre Engineer at Zensar, you will be responsible for the delivery of all production IT services to the firm. You will work closely with the Systems and IT Security managers to assure a high-quality service to end users.

Key Responsibilities:

  • Drive complex projects or component phases of larger programs within time, budget, and quality.
  • Act as a single point of responsibility for both customer and project/program team.
  • Build and manage relationships with customer CXO and CXO-1 level.
  • Lead and coordinate cross-functional, cross-departmental, cross-company teams responsible for all aspects of a project, from initiation to closure.
  • Manage Project Schedule, Risks & Issues, and Scope changes.
  • Manage Project budget, including estimates, cost variance through managing project resources effectively.
  • Establish robust governance structure and perform periodic review of the program at multiple levels.
  • Provide clear and concise project communication; both written and verbal to stakeholders, clients, and project teams.
  • Proactively identify opportunities to add value to existing engagement through automation, improving effectiveness, etc.
  • Able to grow the account by spreading both depth and breadth of service offerings.
  • Take ownership of presales cycle and drive building of business proposal for new opportunities.

Requirements:

  • 8+ years of IT experience.
  • Significant experience in IT Service Manager role, Application support, development, and digital projects.
  • Experience in Training Management, People Skills, Resolving Conflict, Project Management, Office Experience - General, Reporting Skills, Verbal Communication, Administrative Writing Skills.
  • Excellent Customer Handling skill. Make periodic progress reviews with customer operations and leadership team.
  • Good understanding of process, methodology followed for different types of projects, project monitoring and controlling mechanism, reporting mechanism.
  • Should have experienced different models of delivery like onsite-offshore model, etc.
  • Should be able to understand customer functional/technical requirement and assign tasks to the team members based on the skills.
  • Excellent Communication skills Assertive, forward-looking, balanced view of the situation, convincing skills, etc.
  • Should be able to control project cost, track, and improve project profitability.
  • Ability to develop and deliver presentations at both tactical and strategic levels of audience.
  • Good understanding of different pricing models, multiple contracts type, etc.

Qualification:

Relevant Bachelor of Engineering or Bachelor of Science or Bachelor of Business Administration or equivalent or higher (IT related qualification may be required).