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Salesforce Platform Administrator

2 months ago

London, Greater London, United Kingdom The Economist Full time

About the Role

The Economist Group is a leading source of analysis on international business and world affairs, delivering information through various formats. We are seeking a skilled Salesforce Administrator to support our B2C Salesforce instance, which serves over 1.2 million subscribers. This role will involve platform administration, user management, ticket management, case triage, and application & end-user support.

Key Responsibilities

  • Provide day-to-day support for user access and accessibility requests on Sales Cloud and Service Cloud.
  • Perform administrative tasks such as setting up users, assigning permission sets, profiles, and installed package licenses.
  • Build reports & dashboards to support business needs.
  • Work closely with the business to manage license requests and assignments.
  • Update user access and accessibility tickets in Jira.
  • Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, and page layouts.
  • Support & coach junior colleagues with Salesforce requests and troubleshooting.
  • Escalate license issues to senior team members as necessary.
  • Attend daily stand-up meetings and team meetings.

Requirements

  • Understanding of Salesforce User Management.
  • Salesforce Administration Certification is essential, and Sales Cloud & Platform App Builder are desired.
  • Salesforce Trailhead badges.
  • A proven track record of teamwork with non-technical client staff and colleagues.
  • Stellar communication skills, verbal and written.
  • Ability to prioritize tickets to meet defined SLAs.
  • Work management tooling, such as Jira, is preferable but not required.
  • Energetic approach to work and a desire to learn.

About The Economist Group

We value diversity and are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, color, religious beliefs, disability, sexual orientation, age, or marital status.