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Customer Experience Manager

2 months ago

Salisbury, United Kingdom Evoke Staffing Ltd Full time

About the Role:

Evoke Staffing Ltd is seeking a skilled Communications Executive to join our team. As a key member of our customer support department, you will be responsible for capturing feedback and service provision from new and existing valued customers.

Key Responsibilities:

  • Collaborate with internal departments and external suppliers to ensure seamless customer experience
  • Investigate customer complaints and concerns, providing empathetic and professional communication
  • Develop and implement solutions to meet customer needs, while considering business objectives
  • Document all customer interactions and correspondence, ensuring accurate and timely communication
  • Work closely with the Head of Customer Support to drive customer satisfaction and loyalty

Requirements:

  • Proven experience in a customer-centric role, with a focus on relationship building and service quality
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Ability to work independently and as part of a team, with a focus on delivering results
  • Proficiency in written communication, with the ability to produce clear and concise correspondence

What We Offer:

  • A competitive salary up to £40,000, plus a range of excellent employee benefits
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A chance to work with a successful business, making a real impact on customer satisfaction and loyalty