Operations and Growth Director

2 weeks ago


Birmingham, Birmingham, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

We are seeking an experienced Business Performance Enhancement Leader to join our team at Walker & Sloan Ltd | Certified B Corp. This role offers a competitive salary of £50,000 - £60,000 per annum.

">About the Role

As a Business Performance Enhancement Leader, you will be responsible for driving business growth through effective operations management. You will work closely with our franchise partners to develop and implement business plans and local marketing strategies that drive revenue growth.

Key Responsibilities
  • Welcome new site owners with comprehensive training and ongoing support to ensure seamless integration into the business.
  • Monitor and analyze site performance, pinpointing key areas for enhancement and developing targeted improvement plans.
  • Guide sites through performance monitoring and improvement initiatives, providing expert guidance and coaching to achieve desired outcomes.
  • Collaborate with Health & Safety and Food Safety teams to ensure compliance with brand guidelines and industry standards.
  • Maintain exceptional network operations by proactively identifying and resolving issues before they impact performance.
  • Lead the rollout of new programs through a combination of virtual training, classroom sessions, and onsite coaching, driving adoption and proficiency across the network.
  • Continuously improve customer experience through data-driven insights and performance analysis, identifying opportunities for growth and development.
  • Address non-conformance and underperformance promptly, maintaining high standards across the business.
  • Make informed, business-savvy decisions that contribute to overall success, leveraging data and market trends to drive strategic direction.
  • Pivot data into actionable insights and strategic plans, informing business decisions and driving growth.
  • Join a company that values creativity, innovation, and fresh ideas, offering opportunities for continuous learning and career development.

This is an exciting opportunity for a motivated and results-driven professional to join our dynamic team and contribute to our continued success.



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