Care Manager
3 weeks ago
We are seeking a dedicated and compassionate Team Leader to join our team at Care Outlook Ltd, a leading home care provider in London and the South East of England.
About the Role:
- Direct Management of the care team, ensuring high-quality support and staff development through supervisions, appraisals, and training.
- Creating and managing customer care plans, ensuring staff rotas meet service users' needs and aspirations.
- Ensuring care assessments, care, and risk planning meets best practice and customers' aspirations.
- Collaborating with the Recruitment Team to ensure sufficient current and future staffing levels.
Key Responsibilities:
- Providing care services to service users in an emergency, arranging emergency cover when required, and covering all calls reasonably.
- Ensuring that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- Working alongside the Branch Manager to ensure all quality standards, complaints, and comments are dealt with promptly.
- Participating in the paid on-call rota, including weekends if required.
What We Offer:
- Competitive salary of £25,000 per annum.
- Company-issued mobile phone.
- Ongoing support and professional development opportunities.
- 20 days holiday plus bank holidays.
- Opportunity to work with a leading home care provider.
About You:
- You must be 100% committed to helping improve the quality of life of vulnerable people.
- Flexibility to cover on call to meet the needs of the business (essential).
- Knowledge of CQC standards and CQC compliance (essential).
- Experience in care coordinating or 2 years working within health and social care (preferred).
- Full driving license and access to a vehicle (preferred).
- NVQ Level 3 Health and Social Care (preferred).
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