Hospitality Support Specialist

2 weeks ago


Manchester, United Kingdom Moxy Manchester City Hotel Full time

The Hospitality Support Specialist role is a fantastic opportunity to join our team at Moxy Manchester City Hotel and contribute to delivering exceptional customer experiences. As a key member of our front-of-house team, you will be responsible for creating a warm and welcoming atmosphere for our guests and ensuring they feel at home.

Main Responsibilities

  • Deliver exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Operate the bar and prepare exciting cocktails for our guests.
  • Manage hotel room inventory and check guests in and out efficiently.
  • Process bills and payments accurately and efficiently.
  • Prepare food, clean, tidy, restock, take deliveries, and organize back-of-house areas.
  • Fully comply with all food safety, licensing, and health and safety policies to work safely.

About You

  • You have a high energy level and a fearless do-it-yourself attitude.
  • You are confident in communicating with guests and colleagues alike.
  • You are a skilled multitasker who can balance hard work with great service.
  • You know being relaxed isn't the same as being lazy.
  • You are a clear communicator fluent in English (and other languages a plus).

Experience

  • You have experience within the service industry.
  • You have knowledge of hotel systems such as Opera and/or Micros.
  • You have knowledge of Food Safety & Licensing laws.
  • You have personal experience of travel and travel industry.

Benefits

  • A full-time permanent contract with competitive pay @ £12 per hour & staff keep 100% of all tips.
  • We are an accredited living wage hotel foundation hotel in Manchester, committed to ensuring all staff are paid a living wage & continue to be paid a living wage.
  • You will have access to the Marriott explore program, giving discounted stays across 8,000+ hotels worldwide.
  • You will receive 50% discount on food and drink.
  • You will have access to the Marriott Learning & Development platform for all training requirements.
  • You will have access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more.


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