Care Manager Lead

2 days ago


West Wickham, Greater London, United Kingdom Home Instead Full time

Job Overview


We are seeking a highly skilled and experienced Care Manager Lead to join our team at Home Instead.



Key Responsibilities

  • Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high-quality private domiciliary care service for older people in the local area.
  • Promote the highest standards of care and service with a focus on person-centred care.
  • Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  • Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  • Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
  • Ensure relevant reports are forwarded to relevant bodies.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly, ensuring safe staffing levels.
  • Take part in disciplinary investigations, interviews, and meetings following company policy and in conjunction with advice from the HR Provider.
  • Ensure that policies and procedures are adhered to by all employees.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Keep up to date with changes in legislation and regulations.
  • Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
  • Ensure compliance with Home Instead's Equality and Diversity Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

    Requirements

    • Extensive care experience with a proven track record in providing consistent excellent customer service.
    • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
    • Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
    • Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
    • Strong skills in conducting care assessments and care planning.
    • Good understanding of systems and processes.
    • Excellent interpersonal and communication skills.
    • Ability to inspire others and build fantastic working relationships.
    • Strong organisation and planning skills.
    • Drive and motivation to take on a broad role and develop care services.
    • Passionate about providing the highest quality of care.
    • Commercially aware and have strong influencing and negotiating skills.
    • Ability to work well and accurately under pressure.
    • Be responsive, agile, and remain calm whilst dealing with multiple priorities.
    • Be flexible to meet demands of the business, including participating in an on-call rota.
    • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
    • Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

This document describes the general nature and level of work for the position.


The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.


Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.


This role is subject to a Criminal Records check at the appropriate level.



  • West Wickham, Greater London, United Kingdom Care Outlook Ltd Full time

    Care Coordinator Job OverviewAt Care Outlook Ltd, we are seeking a highly organized and dedicated Care Coordinator to join our team in our Greenwich branch. The successful candidate will be responsible for maintaining and developing our domiciliary service, ensuring the delivery of high-quality care to our service users.Key Responsibilities:• Roster and...


  • West Wickham, Greater London, United Kingdom Leaders in Care Full time

    Job Title: Adult Nurse ManagerWe are seeking an experienced and dedicated Adult Nurse Manager to join our team at Leaders in Care. As a key member of our community care services, you will be responsible for providing high-quality care to adult clients and their families.Key Responsibilities:* Design and deliver tailored care plans to meet individual client...


  • West Wickham, Greater London, United Kingdom Care Outlook Ltd Full time

    Job Title: Home Care Services ManagerAbout the Role:We are seeking a highly skilled and experienced Home Care Services Manager to join our team at Care Outlook Ltd. As a Field Care Supervisor, you will be responsible for maintaining and developing our home care services in the West Wickham branch.Key Responsibilities:- Implement field-based quality control...

  • Care Team Lead

    7 days ago


    West Wickham, Greater London, United Kingdom Coburg Banks Technical Full time

    Key Responsibilities:Oversee the delivery of care services to clients in the London Borough of Wandsworth.Lead a team of carers to ensure excellent client outcomes and high-quality care.Conduct assessments, supervisions, spot checks, appraisals, and care plans.Arrange shadow shifts and support new carers to ensure a smooth transition.Work closely with the...

  • Care Coordinator

    1 month ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Coordinator Opportunity at Care Outlook LTDCare Outlook LTD is an expanding leading home care provider in London and South East of England since 2005. We are passionate about delivering high-quality support to our customers and offer a collaborative workplace for our colleagues to build a rewarding career.We are currently recruiting for a Care...

  • Care Coordinator

    1 month ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Coordinator Opportunity at Care Outlook LTDCare Outlook LTD is an expanding leading home care provider in London and South East of England since 2005. We are passionate about delivering high-quality support to our customers and offer a collaborative workplace for our colleagues to build a rewarding career.We are currently recruiting for a Care...

  • Care Coordinator

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Coordinator Opportunity at Care Outlook LTDCare Outlook LTD is an expanding leading home care provider in London and South East of England since 2005. We are passionate about delivering high-quality support to our customers and offer a collaborative workplace for our colleagues to build a rewarding career.We are currently recruiting for a Care...

  • Care Coordinator

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Coordinator Opportunity at Care Outlook LTDCare Outlook LTD is an expanding leading home care provider in London and South East of England since 2005. We are passionate about delivering high-quality support to our customers and offer a collaborative workplace for our colleagues to build a rewarding career.We are currently recruiting for a Care...

  • Care Coordinator

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Outlook LTD is a leading home care provider in London and South East of England, dedicated to delivering high-quality support to vulnerable individuals since 2005.We are passionate about creating a collaborative and supportive work environment for our colleagues, where they can build a rewarding career and make a real difference in people's lives.We are...

  • Care Coordinator

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Care Outlook LTD is a leading home care provider in London and South East of England, dedicated to delivering high-quality support to vulnerable individuals since 2005.We are passionate about creating a collaborative and supportive work environment for our colleagues, where they can build a rewarding career and make a real difference in people's lives.We are...

  • Deputy Care Manager

    3 weeks ago


    West Wickham, Greater London, United Kingdom Home Instead Full time

    Job DescriptionHome Instead is seeking a highly skilled and experienced Deputy Care Manager to join our team. As a key member of our management team, you will be responsible for leading the development of our private domiciliary care services, ensuring the highest standards of care and service delivery.Key Responsibilities:Develop and implement quality care...

  • Field Care Supervisor

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...

  • Field Care Supervisor

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...

  • Field Care Supervisor

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...

  • Field Care Supervisor

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...

  • Care Supervisor

    3 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain quality control systems...

  • Field Care Supervisor

    1 month ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...

  • Field Care Supervisor

    4 weeks ago


    West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

    Job Title: Field Care SupervisorCare Outlook LTD is seeking a dedicated and compassionate Field Care Supervisor to join our team in West Wickham. As a Field Care Supervisor, you will play a vital role in maintaining and developing our home care services, ensuring the highest standards of care for our clients.Key Responsibilities:Implement and maintain...


  • West Wickham, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time

    We are seeking a highly skilled Paediatric Nurse Manager to lead our team in providing exceptional care to children and their families in the community. As a key member of our team, you will be responsible for delivering face-to-face support and developing care packages that meet the unique needs of each child.Key Responsibilities:Develop and implement care...

  • Adult Nurse Manager

    2 months ago


    West Wickham, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and passionate Adult Nurse Manager to join our team at Leaders In Care Recruitment Ltd. As a key member of our community care team, you will be responsible for providing exceptional leadership and clinical expertise to our clients.Key Responsibilities:Lead and manage a team of healthcare professionals to deliver...