Customer Service Associate
5 days ago
Synergy Dental Group is seeking a skilled Customer Service Associate to join our team in Blackpool. As a key member of our front desk team, you will be responsible for ensuring a seamless patient experience by managing front desk activities.
The Role:
Key responsibilities include:
- Maintaining positive relationships with patients and their families
- Effectively coordinating dentist diaries
- Responding to phone calls in a timely manner
- Processing payments accurately
- Cashing up at the end of shifts efficiently
- Maintaining a clean and organized workspace
- Collecting valuable patient feedback
- Completing recall appointments and incomplete treatments
- Collaborating with our nursing team through clear communication
- Adhering to all practice policies
Requirements:
- Familiarity with NHS dentistry principles
- Proficiency in Microsoft Office software
- Ability to work under pressure
We offer an estimated annual salary range of £30,000 - £37,500 based on 24 hours/week.
Benefits:
- Long-term job security
- Excellent work-life balance
- Access to state-of-the-art training facilities
- Free online professional development opportunities
- Ongoing career growth opportunities
- Loyalty rewards scheme
- Childcare voucher program
- Annual bonus (up to £600)
- Employee referral incentive (£250-£2,000)
- Discounted dental services and facial aesthetics
- 28 days' annual leave (including bank holidays)
Flexible scheduling available. Part-time position. Hourly rate: £11.50-£13.75. 24 hours/week expected. Bonus scheme included. Schedule: 8 hour shift. Work location: In-person.
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