Customer Service Associate

5 days ago


Blackpool, Blackpool, United Kingdom Synergy Dental Clinic Ltd Full time

Synergy Dental Group is seeking a skilled Customer Service Associate to join our team in Blackpool. As a key member of our front desk team, you will be responsible for ensuring a seamless patient experience by managing front desk activities.

The Role:

Key responsibilities include:

  1. Maintaining positive relationships with patients and their families
  2. Effectively coordinating dentist diaries
  3. Responding to phone calls in a timely manner
  4. Processing payments accurately
  5. Cashing up at the end of shifts efficiently
  6. Maintaining a clean and organized workspace
  7. Collecting valuable patient feedback
  8. Completing recall appointments and incomplete treatments
  9. Collaborating with our nursing team through clear communication
  10. Adhering to all practice policies

Requirements:

  1. Familiarity with NHS dentistry principles
  2. Proficiency in Microsoft Office software
  3. Ability to work under pressure

We offer an estimated annual salary range of £30,000 - £37,500 based on 24 hours/week.

Benefits:

  • Long-term job security
  • Excellent work-life balance
  • Access to state-of-the-art training facilities
  • Free online professional development opportunities
  • Ongoing career growth opportunities
  • Loyalty rewards scheme
  • Childcare voucher program
  • Annual bonus (up to £600)
  • Employee referral incentive (£250-£2,000)
  • Discounted dental services and facial aesthetics
  • 28 days' annual leave (including bank holidays)

Flexible scheduling available. Part-time position. Hourly rate: £11.50-£13.75. 24 hours/week expected. Bonus scheme included. Schedule: 8 hour shift. Work location: In-person.



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