Software Engineer
4 days ago
Role Overview
As a Software Engineer - Support and Reliability at 10Duke, you will play a critical role in delivering exceptional system reliability and support to our software vendors. This position involves incident management, reliability engineering, and automation to ensure seamless experiences for our customers.
Key Responsibilities
- Incident Management
Respond to and resolve incidents in a timely and efficient manner, ensuring minimal disruption to our software vendors.
Reliability EngineeringContribute to the design and implementation of reliable systems, processes, and procedures to prevent incidents and ensure high uptime.
AutomationDevelop and maintain automation scripts and tools to streamline support processes, improve efficiency, and reduce manual errors.
Support and CollaborationWork closely with cross-functional teams, including development, sales, and customer success, to ensure seamless support experiences for our software vendors.
Requirements
- Technical Skills
Proficiency in software development using Java,.NET, C++, or Python, with experience working with public cloud platforms (AWS) and RDBMS (Postgres).
ExperienceMinimum 2 years of experience in software development, support, or a related field, with a strong understanding of incident management, reliability engineering, and automation.
EducationBachelor's degree in Computer Science or a related field, or equivalent work experience.
Soft SkillsExcellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
10Duke offers a dynamic and inclusive work environment, with opportunities for professional growth and development. As a member of our team, you will have access to cutting-edge technology, collaborative workspaces, and a comprehensive benefits package.
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