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Senior Manager of Service Operations
2 months ago
Job Title: Senior Manager of Service Operations
Company: Connect Personnel
Job Type: Full-time
Location: Remote
Job Category: Management
About Us: Connect Personnel is a leading recruitment agency specializing in technical and professional placements.
Job Summary: We are seeking an experienced Senior Manager of Service Operations to lead our Service South Division. The successful candidate will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.
Key Responsibilities:
- Lead the Service South Division: Oversee the division's performance, ensuring high levels of customer satisfaction, contract retention, and financial growth.
- Customer Service: Develop and implement strategies to enhance customer experience, improve service delivery, and increase customer loyalty.
- Technical Operations: Ensure all engineering delivery is technically competent, compliant with regulations, and meets industry standards.
- Team Management: Mentor and support team members, providing guidance and development opportunities to enhance their skills and performance.
- Financial Management: Manage the division's profit and loss, report financial performance monthly, and implement key data metrics and KPIs to drive profitability.
- Strategic Planning: Develop and implement service delivery strategies that align with company goals, drive business growth, and improve operational efficiency.
- Communication: Foster a collaborative and high-performance work environment, ensuring effective communication among team members, stakeholders, and customers.
Requirements:
- Experience: Proven track record in team management, financial target reporting, and leadership.
- Financial Acumen: Strong financial management skills, with experience managing P&L.
- Customer Service: Excellent customer service and contract management skills.
- Technical Knowledge: Adequate technical knowledge to understand engineering delivery requirements and compliance.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving and decision-making abilities.
- Strategic Thinking: Strategic thinking and planning abilities.
- Analytical Skills: Strong analytical skills and attention to detail.
What We Offer:
- Quarterly Bonus: Quarterly bonus based on profitability.
- Health Insurance: Health insurance and other benefits.
- Professional Development: Opportunities for professional development and career advancement.
