Senior Technical Services Manager

4 weeks ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

The Senior Service Engineer is responsible for managing complex sites, providing technical assistance to customers, and mentoring less experienced engineers. They have a broad knowledge and experience of many products and are required to carry out engineer audits and report back to the service supervisor.

Key Responsibilities:

Assist colleagues with technical issues, either by telephone support or site attendance.

Carry out engineer audits and report back to the service supervisor.

Provide technical support, knowledge, and coaching to other engineers.

Assist in the development of trainees and mentor them in Senseco working practices.

Personal Skills:

Ability to work on own initiative with minimum supervision.

Good verbal and written communication skills.

Ability to form good working relationships with colleagues, customers, and outside bodies.

Strong attention to detail and good organisational and time management skills.

Competencies:

Proven experience in the fire industry.

Excellent servicing, diagnostic, and fault-finding skills.

Computer literacy and good general IT skills.

Specialist knowledge and experience on a broader and higher technical range of equipment.



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