Technical IT Support Specialist

3 days ago


Holyhead, Anglesey, United Kingdom COMPUTACENTER (UK) LIMITED Full time
Job Title: Technical IT Support Specialist

We are seeking a skilled Technical IT Support Specialist to join our team at Computacenter (UK) Limited. As a key member of our Technical Resource Group, you will be responsible for delivering high-quality technical support services to our clients in the Holyhead area.

About the Role:
This is a permanent position that requires a strong understanding of desktop/laptop technologies and Windows operating systems. You will be based onsite at one of our client's offices in Holyhead, providing basic to intermediate level desktop installation, configuration, support and troubleshooting services in the Wintel environment. Your primary goal will be to provide effective and efficient customer service to our clients, ensuring they receive timely resolutions to their technical issues.

Key Responsibilities:
- Provide basic to intermediate level desktop installation, configuration, support and troubleshooting services in the Wintel environment
- Offer simple fixes and resolve known errors in a timely manner
- Communicate with clients to keep them informed of progress and avoid escalations
- Develop technical skills through vendor training programs and industry-recognised accreditations

Requirements:
- Strong understanding of desktop/laptop technologies and Windows operating systems
- Ability to adapt to changing situations and communicate effectively with clients
- Excellent customer-facing skills, with the ability to build rapport with clients at all levels
- SC clearance or willingness to gain it

Benefits:
As a Technical IT Support Specialist with Computacenter (UK) Limited, you will have the opportunity to develop your technical skills through training and industry-recognised accreditations. Our company culture values employee growth and development, so you can expect a supportive and collaborative work environment. Additionally, we offer competitive salaries, including an estimated £38,000 - £42,000 per annum based on experience.

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