Technical Resource Group Member
2 days ago
We're seeking a Technical Resource Group Member to join our team in Holyhead. As a member of our TRG, you'll play a crucial role in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services.
Your primary responsibility will be to provide hands-on technical IT support to one of our key customers operating across multiple UK sites. To succeed in this role, you'll need a passion for IT and some knowledge of desktop/laptop technologies and Windows operating systems.
At Computacenter, we're committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. You'll also have access to a wealth of opportunities to grow your career even further.
Salary: £28,000 - £35,000 per annum (dependent on experience)
The role requires you to:
- Deliver configuration, support and troubleshooting services in the Wintel environment
- Provide basic desktop support, offering simple fixes and fixing known errors
- Offer effective and efficient customer service to the customer
- Communicate with the customer keeping them informed of progress to avoid escalations
- Develop your skills and become hardware and software skilled and accredited through the appropriate vendor training programmes.
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