Administrative Assistant
1 month ago
Job Summary:
We are seeking a highly organized and detail-oriented Multi-Services Assistant to join our team at Williams Lea Limited. As a key member of our support staff, you will be responsible for providing exceptional customer service, managing workflow, and ensuring the smooth operation of our office.
Key Responsibilities:
- Manage a structured and efficient workflow for all service areas within your remit
- Ensure that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly review services to ensure continuous improvement of their delivery
- Ensure stationery, facilities, and other equipment are properly utilized and maintained
- Actively participate in all on-site health and safety audits and assessments and oversee compliance as required
- Ensure operations reflect the initiatives set by the firm (sustainability and paper-lite, etc.)
- Play a flexible role assisting with the reception, admin support, and facilities services for the office
- Deliver an exceptional file management service
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures, replenish copiers with all consumables
- Extensive computer and data-related tasks, using internal and external portals/systems
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Sort, scan, rename, distribute, collect, and frank outgoing mail – process letters for printing and complete envelope fulfillment requirements
- Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Arrange and complete outgoing hand deliveries
Requirements:
- Previous experience in administration or a similar role
- Proficiency in MS Office and records management software
- Excellent organizational and time-management skills
- Strong attention to detail and accuracy
- Ability to handle confidential information with discretion
- Effective communication skills, both written and verbal
Benefits:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers or household appliances
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
Equality and Diversity:
Williams Lea Limited values the differences that a diverse workforce brings to the organization and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes color, nationality, and ethnic or national origins), religion or belief, sex, or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.
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