Practice Business Manager

2 days ago

Swindon, Swindon, United Kingdom Park Lane Practice Full time

About the Role

We are seeking an experienced and accomplished Business Operations Manager to lead our practice, Park Lane Practice, in Swindon. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

Key Responsibilities

  • Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
  • Functional management of all clinical and administrative staff.
  • Direct line management of the following staff: Assistant practice manager, Practice Coordinator, Medical Secretaries, admin team.
  • Manage the recruitment and retention of staff; develop, implement and embed an effective succession plan.
  • Establish, review and regularly update Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed.
  • Develop, implement and embed an effective staff appraisal process.
  • Implement effective systems for the resolution of disciplinary and grievance issues.
  • Maintain an effective overview of HR legislation.
  • Manage the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure.
  • Manage contracts for services cleaning, gardening, window cleaning etc.
  • Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
  • Briefing partners on all financial matters, including forecasting.
  • Manage and process partners drawings, PAYE and pensions for practice staff.
  • Ensure the practice has appropriate insurance cover.
  • Develop, implement and embed an efficient business resilience plan (BRP).
  • Coordinate the reviewing and updating of all practice policies and procedures.
  • Lead change and continuous improvement initiatives; coordinate all projects within the practice.
  • Coordinate and lead the compilation of practice reports and the practice development plan (PDP).
  • Ensure the team reach QOF targets (supported by the nursing and administrative leads).
  • Manage the procurement of practice equipment, supplies and services.
  • Adept a strategic approach to the management of all patient services matters.
  • Develop, implement and embed an effective communication strategy (internal and external).
  • Ensure the practice maintains compliance with its NHS contractual obligations.
  • Actively encourage and promote the use of patient online services.
  • Liaise at external meetings as required.
  • Market the practice appropriately.
  • Support the management of the Patient Participation Group.
  • Support the management of all complaints.
  • Manage the premises, including health and safety aspects such as risk assessments and mandatory training.
  • Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
  • Active member of the Brunel Health Group and Primary Care Networks.

Person Specification

Qualifications

  • Educated to degree level in healthcare or business.
  • Good standard of education with excellent literacy and numeracy skills.
  • Leadership and/or Management Qualification.

Experience

  • Experience in a management role in General Practice and healthcare setting with excellent communication and Leadership skills.
  • Experience of managing accounting procedures, budget, cash flow forecasting, payroll and NHS pensions.
  • Experience of managing large multidisciplinary teams.
  • Experience of performance management, including appraisal writing, Staff development and disciplinary procedures.
  • Experience of successfully developing and implementing projects.
  • Experience of workforce planning, forecasting and development.
  • Relevant health and safety experience.
  • Experience of chairing meetings, producing agendas and minutes.

Desirable

  • Experience in overseeing CQC inspection.
  • Experience in working with Primary Care Network.

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