Automotive Service Consultant

1 month ago


Chelmsford, Essex, United Kingdom Lookers Full time
Service Advisor

About the Role

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Chelmsford Land Rover.

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a first-class experience when visiting our dealership.

Key Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
  • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily, as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made

Requirements

We are looking for an individual with excellent communication skills, the ability to build rapport easily, and the capacity to explain technical information in a clear and concise manner.

Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player, but also able to work independently using your own initiative.

We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.



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