Global Support Engineer
7 days ago
We are seeking a skilled Global Support Engineer to provide technical support and manage escalations for our global customer base. The ideal candidate will possess strong communication skills, experience with Endpoint Security software, and a deep understanding of SIEM systems.
Key Responsibilities:- Respond to user-reported issues in adherence to established SLAs
- Triage customer reported issues and respond via ticketing system or remote sessions
- Perform advanced troubleshooting at the application and OS levels, using your knowledge and expertise
- Identify fault areas (code, environment, or configuration) and work with the appropriate teams to implement fixes
- Provide timely feedback into the development process on customer-reported product problems
- Document actions for effective internal and customer communication
- Previous experience with Endpoint Security software is required
- SIEM experience, including understanding how SIEMs work, creating custom collections and data parsing, correlation rules, reports, and dashboards, integration and implementation of SIEMs
- Experience working with EDR tools and basic networking knowledge
- Strong communication and customer service skills
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Excellent written and verbal communication skills
- Strong customer advocacy skills and experience, ability to handle difficult situations
Palo Alto Networks is a leading cybersecurity company that protects our digital lives. We strive to provide reasonable accommodations for all qualified individuals with disabilities.
Compensation:The estimated annual salary for this position is between $120,000 - $180,000, depending on qualifications, experience, and location. This may also include restricted stock units and a bonus.
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Global Mechanical Engineer
2 days ago
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Client Support Engineer
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Global Data Insights Leader
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Global HR Coordinator
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