Product Advisor

2 weeks ago

Birmingham, Birmingham, United Kingdom Retail Marketing Full time
Job Title: Product Advisor

Join Retail Marketing as a Product Advisor and play a pivotal role in driving sales and promoting brand advocacy within designated retail environments.

Key Responsibilities:
  • Deliver comprehensive product knowledge and training to sales advisors, general managers, and regional managers to maximize sales opportunities and enhance the customer experience.
  • Develop and deliver engaging training sessions to educate retail staff on products, features, and benefits.
  • Build strong relationships with retail staff to encourage brand advocacy and drive sales.
  • Merchandise SumUp displays to ensure they are visually appealing, fully stocked, and operational at all times.
  • Conduct regular assessments of display presence and make necessary adjustments to optimize visibility and impact.
  • Organize and participate in physical sales events to promote products and increase market share.
  • Collaborate with the strategic merchandising team to provide front-line support and insights.
  • Monitor and report on retail and consumer insights to identify trends and opportunities for growth.
  • Stay updated on industry trends, competitor activities, and market developments to inform product positioning and sales strategies.
  • Provide excellent customer service and support to retail staff to address inquiries, resolve issues, and ensure a positive experience with products.
  • Create training content for merchandising team, retailers, and events.
  • Support the strategic merchandising team, providing front-line support and cascade feedback to SumUp's National Coordinator.
  • Identify in-store opportunities to grow sales and either self-initiate or feedback to internal stakeholders.
Requirements:
  • Proven experience in sales, team management, retail, or product advisory roles.
  • Strong communication and presentation skills with the ability to articulate complex information in a clear and concise manner.
  • Excellent interpersonal skills with the ability to build rapport and establish positive relationships with retail staff and stakeholders.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with a proactive approach to problem-solving and decision-making.
  • Knowledge of the payments industry and familiarity with POS solutions is a plus.
  • Ability to travel to various retail locations as needed.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
What We Offer:
  • 25 days of annual leave (plus Bank Holidays)
  • Pension (topped up to match employee contribution of 5%)
  • Wellbeing services – remote GP access, mental health support, and physio sessions
  • Access to a panel of trained Mental Health First Aiders
  • Access to our Employee Assistance Programme
  • Perkbox rewards and discounts platform
  • An exciting, varied, and involved role where you will be a part of a fantastic culture and be a part of an epic team who live and breathe our company values
  • The opportunity to be a central, key player within a fast-paced environment
  • Initial and continuous support and training to get the very best out of you and your role

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